1. Introduction
yeslogistics.cc (the "Website") is operated by ROMB BIO LTD (Company No. 12345678), a company registered in England and Wales with its registered address at 103A Woolwich Road, LONDON SE10 0RF, United Kingdom.
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or use our logistics services.
2. Data Controller
The data controller is ROMB BIO LTD. If you have any questions about this policy or our data practices, please contact us at:
Email: info@yeslogistics.cc
Address: 103A Woolwich Road, LONDON SE10 0RF, United Kingdom
Phone: +44 20 1234 5678
3. What Information We Collect
We may collect the following categories of personal data:
- Identity Data: full name, job title, company name.
- Contact Data: email address, phone number, billing address, delivery address.
- Transaction Data: details about shipments, invoices, payments, and services requested.
- Technical Data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our Website.
- Communication Data: records of correspondence with us via email, phone, or contact forms.
4. How We Collect Your Data
We collect personal data through:
- Direct interactions: when you fill in forms, request a quote, contact us, or enter into a service agreement.
- Automated technologies: cookies, server logs, and analytics tools that collect technical data about your device and browsing activity.
- Third parties: credit reference agencies, shipping partners, and payment processors.
5. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:
- Contractual necessity: to provide our logistics services and fulfil our contractual obligations.
- Legitimate interests: to improve our services, prevent fraud, and send relevant business communications.
- Consent: where you have opted in to receive marketing communications or agreed to cookies.
- Legal obligation: to comply with applicable laws and regulatory requirements.
6. How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage logistics services, including freight booking, tracking, warehousing, and customs clearance.
- To process payments and send invoices.
- To communicate with you about your shipments and enquiries.
- To improve our Website, services, and customer experience.
- To comply with legal and regulatory obligations.
- To send service-related communications (not marketing) such as updates to our terms or policies.
- With your consent, to send marketing communications about our services.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:
- Shipment and transaction data: 7 years after the end of the financial year.
- Contact form enquiries: 2 years after last contact.
- Marketing data: until you withdraw consent or opt out.
- Technical data: 26 months from collection.
8. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
- Shipping and logistics partners: carriers, freight forwarders, customs agents, and warehouse operators to facilitate service delivery.
- Payment processors: to process transactions securely.
- IT service providers: hosting, analytics, email, and CRM platforms.
- Regulatory authorities: HMRC, UK customs, and other government bodies where legally required.
- Professional advisors: accountants, lawyers, and insurers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.
9. International Transfers
Some of our external third parties are based outside the UK. We ensure that any international transfer of your personal data is safeguarded by appropriate mechanisms, such as UK International Data Transfer Agreements or adequacy decisions by the UK Government.
10. Your Rights
Under UK data protection law, you have the following rights:
- Right to access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate data.
- Right to erasure: request deletion of your data where there is no legitimate reason for us to keep it.
- Right to restrict processing: request that we suspend processing of your data.
- Right to data portability: request transfer of your data to another organisation.
- Right to object: object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@yeslogistics.cc. We will respond within one month.
11. Cookies
Our Website uses cookies to enhance your browsing experience, analyse site traffic, and serve relevant content. For full details, please see our Cookie Policy.
12. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. This includes SSL encryption, firewalls, and access controls.
13. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
15. Complaints
If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
16. Contact Us
ROMB BIO LTD
103A Woolwich Road, LONDON SE10 0RF, United Kingdom
Email: info@yeslogistics.cc
Phone: +44 20 1234 5678