1. Overview
This Refund & Returns Policy applies to all services provided by ROMB BIO LTD, trading through yeslogistics.cc. Because our core business involves freight forwarding and transportation services, this policy covers service cancellations, refunds for unused services, and claims for loss or damage.
2. Service Cancellation by Customer
- Before collection: Full refund less administrative fees (typically £25).
- After collection but before departure: Refund of 50% of charges, less non-recoverable third-party costs.
- After departure or during transit: No refund available. We will assist with repatriation or redirection (additional charges apply).
3. Service Cancellation by Us
We reserve the right to cancel a booking if the Customer provides inaccurate information, ships prohibited goods, fails to pay, or force majeure events occur. A refund of charges paid, less costs incurred, will be provided.
4. Claims for Loss or Damage
- Claims must be submitted in writing within 7 calendar days of delivery (or scheduled delivery date).
- Claims must include: booking reference, description of loss/damage, photographs, and evidence of value.
- We will respond within 14 working days.
- Compensation is limited per applicable transport conventions (CMR, Montreal Convention, Hague-Visby) or our Terms of Service.
5. Refund Processing
Approved refunds will be processed within 14 working days using the original payment method.
6. Non-Refundable Items
- Customs duties, taxes, and brokerage fees.
- Insurance premiums (once issued).
- Administrative and documentation fees for cancelled bookings.
- Storage and demurrage charges already incurred.
7. Contact
ROMB BIO LTD
103A Woolwich Road, LONDON SE10 0RF, United Kingdom
Email: info@yeslogistics.cc
Phone: +44 20 1234 5678